Refund policy

Return and Refund Policy

Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to cancel your order or return your items within 14 days of receiving the last item in your order, without giving any reason.

How to Submit a Request Log in to your customer account to submit a return or cancellation request: https://shopify.com/84666286316/account

Return Shipping Return shipping costs are the responsibility of the customer.

Refunds Once we receive your returned item(s), we will process your refund within [14] business days to your original payment method. Standard outbound shipping costs will also be refunded.

Exceptions The following items are not eligible for return: [list any exceptions, e.g. customized items, perishable goods, etc.]

General Return Policy For customers outside the EU, please refer to our general return policy: [add your general return terms here]

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at match25179@gmail.com.